Announcement day: July 28, 2020
The independent Leaseweb sales companies are glad to announce new Services and more advanced Support and Service Levels to benefit their Customers and have therefore amended the applicable Services Specifications and Support and Service Levels. These improved Leaseweb Sales Schedules will be automatically applicable as per July 28, 2020 to all existing and new Sales Contracts. Please see www.leaseweb.com/en/legal for the latest version of all Leaseweb Sales Schedules.
To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications and the Support and Service Levels.
Sales Terms and Conditions
The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Acceptable Use Policy
Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.
The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Support and Service Levels
The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.
You can download the latest versions of the contract documentation for each of these companies below.
Leaseweb Netherlands B.V. - The Netherlands
Leaseweb Deutschland GmbH - Germany
Leaseweb UK Limited - United Kingdom
Leaseweb Asia Pacific PTE
Leaseweb USA, Inc. - United States
Leaseweb CDN B.V. - CDN Services
- General Conditions
- Services Specification
- Support and Service Level Schedule
- Beta Services Schedule
Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment.