Sales Agreement

To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of General Conditions, Policies, the Services Specification and the Support and Service Level Schedule. 

General Conditions

The General Conditions shall apply to all quotes and (web) orders related to the provision of services and/or products by Leaseweb.

Acceptable Use Policy

Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.

Services Specification

The General Conditions shall apply to all quotes and (web) orders related to the provision of services and/or products by Leaseweb.

Support and Service Level

The General Conditions shall apply to all quotes and (web) orders related to the provision of services and/or products by Leaseweb.

The Leaseweb Support and Service Level sets forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Level defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics. 

You can download the latest versions of the contract documentation for each of these companies below.

Leaseweb Netherlands B.V. - The Netherlands

Leaseweb Deutschland GmbH - Germany

Leaseweb Asia Pacific PTE

Leaseweb USA, Inc. - United States 

Leaseweb CDN B.V. - CDN Services